Distance Selling and Pre-Contract Information
Last updated: 2026-07-29 · Version 1.0
This notice sets out what you should know before ordering products from Lâle Kuaför & Güzellik through lale.gimmo.app. By completing an order you confirm that you have read it; the contract is formed when the business confirms your order.
This website and its booking system are provided by gimmo. gimmo acts solely as a data processor, handling your data on behalf of and under the instructions of Lâle Kuaför & Güzellik.
1. Seller
The seller of the products offered on this site is Lâle Kuaför & Güzellik. Address: Fener Mah. Tekelioğlu Cad. No:21, Muratpaşa / Antalya. Contact: merhaba@laleguzellik.com. The software service that provides the site infrastructure is not a party to the sale; all obligations concerning payment, delivery, returns and warranty rest with the seller.
2. Products and prices
The essential characteristics and the sale price of each product are shown on its page. Unless stated otherwise, prices include all taxes. Shipping and, where applicable, a cash-on-delivery surcharge are shown separately in the order summary; the total is clearly visible before you complete the order. Products without a listed price ("ask for price") cannot be ordered online and are only discussed by contact.
3. Payment
Payment methods are offered at checkout: cash on delivery, bank transfer and — where the seller offers it — online card payment. Online payment is processed through the seller's own payment institution account, on the payment institution's secure page; your card details are not stored on this site. If you choose bank transfer, payment details appear on the order confirmation page and in your e-mail; the order may not be prepared until the seller confirms receipt.
4. Delivery
Delivery is either collection from the business or shipment to your address, as you choose. Shipping time and estimated delivery are communicated by the seller when the order is confirmed. The tracking link of a shipped order appears on the order tracking page sent to you. Please inspect the product on delivery and return a damaged parcel to the courier with a report.
5. Right of withdrawal and returns
In distance contracts the consumer may withdraw without giving any reason within fourteen (14) days of receiving the product. Withdrawal is notified to the seller via merhaba@laleguzellik.com. Exceptions defined by law — such as products made to personal specification, perishable goods and unsealed products that cannot be returned for hygiene reasons — fall outside the right of withdrawal. The price of a returned product is refunded by the seller, in a manner suited to your payment method, once the product reaches the seller.
6. Cancelling an order
You may cancel your order from the tracking page sent to you before the seller confirms it and before payment is taken. To cancel a confirmed order please contact the seller. The seller may cancel an order and inform you where stock has run out or payment cannot be verified.
7. Disputes and complaints
For complaints and requests you may first contact the seller via merhaba@laleguzellik.com. For disputes arising from consumer transactions you retain the right to apply to consumer arbitration committees and consumer courts within the monetary limits set by law. Information on the processing of your personal data is in the privacy notice.
For questions about this notice: merhaba@laleguzellik.com